Shawn Penoyer, LLC
Privacy Policy
Last updated on September 18, 2025.
Email: shawn@chandelierinstallation.net
Phone: 404.984.7900
Privacy Policy
Last updated on September 18, 2025.
Table of Contents
- Overview
- Notice of Information We Collect and How We Use It
- Passive Data Collection
- User-Submitted Information
- Disclosure of Passive or User-Submitted Data
- General Provisions
OVERVIEW
Thank you for visiting our website www.chandelierinstallation.net, which is owned by Shawn Penoyer, LLC (“we”, “us”, or “our”). We know that you care how information about you (“you,” “your,” or “User”) is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy explains how we collect, store, process, share, and use information when you use our Website, as well as any of our products and services, including our customer portal (accessed through https://invoice.zoho.com) (collectively, the “Services”). By accessing or using our Website or Services, you signify that you agree to be bound by our Terms & Conditions and this Privacy Policy. If you do not agree to the terms of this Privacy Policy you must discontinue using the Website and the Services.NOTICE OF INFORMATION WE COLLECT AND HOW WE USE IT
We collect two types of data about individuals: (1) technical data automatically collected from all visitors to the Website and individuals who use the Services (“Passive Data Collection”), and (2) information that you or others voluntarily submit to us (“User-Submitted Information”). “Personal Information,” as used in this Privacy Policy, is information that allows the direct identification of an individual, such as a name or email address, and information that is directly combined with such identifying information. Our primary purpose in collecting Personal Information is to personalize your user experience, maintain, provide and improve our Services, Website and business, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may also use third-party service providers, partners, or affiliates to help us operate our business; provide, support, maintain, or secure our Services and our Website; or administer activities on our behalf, such as events or marketing campaigns. It may be necessary to provide or allow access to your Personal Information to these third-party service providers, partners, or affiliates for those purposes. We never sell or rent your personal information.PASSIVE DATA COLLECTION
Device Information
When you access our Website or Services, we collect device information that can be used to identify you or your device. These identifiers may include IP address, hardware and software information, browser type, device event information, crash data, cookie data, and the pages you have viewed or engaged with before or after accessing our Website or Services.User Activity Information
We record information about our Users’ behavior on our Website and when using our Services. This includes details about how you use our websites or services, such as content accessed, time viewed, links clicked, Internet service provider (ISP), referring/exit pages, date/time stamp, and clickstream data. We aggregate and anonymize this information and may use it to conduct market analysis, publish a summary of findings as a blog post or public-facing marketing material, and monitor our Service and how it is used in order to inform decisions to improve our Website, Services and business.Cookies and Similar Technologies
Our Website and Services use cookies, pixel tags, and local storage (such as data caches and server logs) to distinguish you from other users of our Service. This helps us enhance and personalize your user experience, to monitor and improve our Website and services, and for other internal purposes. By continuing to browse or use our Website, you consent to our use of cookies and similar technologies as described in this Policy. Cookies we utilize on the Website may include session cookies, persistent cookies, and targeting cookies. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Targeting cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Service and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.USER-SUBMITTED INFORMATION
Website Form Submissions
We collect personal information about you when you voluntarily submit information directly to us by filling in forms on our Website or correspond with us by phone, email or other means. Information we collect may include contact information such as name, email address, phone number and project information such as service address or chandelier details. We use this information to contact you about the services on our Website in which you have expressed interest.Purchase of Services
If you purchase Services from us (e.g., chandelier installation, cleaning, moving, or transport), you must provide contact information (including name, billing address, service address, email address, and telephone number) and payment information (such as ACH, Zelle, CashApp, or Venmo details). We use this information for billing purposes and to provide you our Services. We may also use payment information to detect and prevent fraud. If we have trouble processing a purchase, we will use this information to contact you.Blogs and Discussion Boards
Our Website may include publicly accessible blogs or articles. Any information you provide in these areas may be read, collected and used by others who access them. This includes information posted on our public social media accounts. If you choose to leave feedback, please note that such information is available to anyone with Internet access. PLEASE BE CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC FORUMS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION YOU PUBLICLY DISCLOSE.Reviews and Testimonials
With consent, we may display personal reviews and testimonials of satisfied customers on our Website, along with photos of completed chandelier projects. If you wish to update or delete your testimonial, you can contact us at shawn@chandelierinstallation.net.Special Offers and Promotions
We will occasionally send you information via email on our Services, special deals, and promotions. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you. Out of respect for your privacy, we present the option not to receive these types of communications. You can contact us at shawn@chandelierinstallation.net to discontinue these communications.User Account Information
We will send you service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, to manage your account, and to provide the best customer service possible.DISCLOSURE OF PASSIVE OR USER-SUBMITTED DATA
Third-Party Service Providers
We never sell or rent your personal information but may provide Personal Information to third parties for their use in performing internal business functions (e.g., billing, database management, security, email transmission, CRM, or data hosting) on our behalf. These service providers agree to only use your Personal Information in accordance with this Privacy Policy.As Required by Law / Certain Business Transactions
We may disclose Personal Information if we have a good-faith belief that doing so is required by a subpoena or other judicial or administrative order or otherwise required by law or in connection with an actual or proposed corporate transaction or insolvency proceeding.To Protect Rights
Additionally, we may disclose Personal Information where we, in good faith, deem it appropriate or necessary to enforce our Terms of Service, take precautions against liability, protect the rights, property, or safety of Shawn Penoyer, LLC, our affiliates, our customers, or the general public.Links to Other Websites
The Website may contain links to other sites that are not owned or controlled by Shawn Penoyer, LLC. This Privacy Policy applies only to information collected by us, and we are not responsible for the privacy practices of such other sites. We encourage you to read their privacy policies when you leave our Website.GENERAL PROVISIONS
User Rights
Every user is entitled to the following:- The right to access – You have the right to request copies of your personal data. We may charge a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- The right not to be discriminated against – We will not deny you services for having exercised your rights as outlined in this policy.
Security
The security of your information is important to us. We implement reasonable safeguards to protect against the loss, misuse, unauthorized access, disclosure, alteration, and destruction of your Personal Information. No method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute security.Data Retention
We keep Personal Information no longer than necessary for legitimate business purposes or as required by law.Change of Ownership
In the event of a change in ownership, merger, or transfer of assets, we reserve the right to transfer all Personal Information, including email addresses, to the new entity. We will use reasonable efforts to notify users of any such transfer.Policy Towards Children
We do not knowingly collect or maintain Personal Information from anyone under 18. If you are a parent or guardian and believe your child has provided us with information, please contact us and we will delete it.Notice to California Residents
California residents may request details regarding the disclosure of their Personal Information to third parties for direct marketing. To make such a request, contact us at shawn@chandelierinstallation.net.Changes in this Privacy Policy
We may change this Privacy Policy from time to time. The most recent version will always be posted on the Website with the effective date. By using our Website or Services after an update, you consent to the then-current Privacy Policy.Contact Us
If you have questions, concerns or feedback regarding this Privacy Policy, you can contact us at:Email: shawn@chandelierinstallation.net
Phone: 404.984.7900